Does conflict have to be a part of doing business? It often seems unavoidable – something to be dealt with. But what if your work could truly be free of conflict? Today’s guest has a huge depth of experience helping people of all backgrounds create situations in which everyone wins.
When you find yourself being drawn into a conflict, stop and examine how you ended up there. Then think about something constructive that you could do differently.
About Dr. Jennifer Goldman-Wetzler
Dr. Jennifer Goldman-Wetzler is the Founder and CEO of Alignment Strategies Group, the New York-based consulting firm that helps CEOs and their executive teams optimize organizational health and growth. She is the author of OPTIMAL OUTCOMES: Free Yourself from Conflict at Work, at Home, and in Life, which was selected as a Financial Times Book of the Month.
Jennifer is a keynote speaker at Fortune 500 companies, public institutions, and leading startups, including Google, Harvard Law School, and the United Nations. A former counterterrorism fellow with the U.S. Department of Homeland Security, she earned her Ph.D. in Social-Organizational Psychology from Columbia University and has taught conflict freedom at Columbia for a decade.
Getting Free From The Conflict Loop
I’m sure you’ve experienced this too; You go to great lengths to resolve a conflict, but it keeps rearing its head again and again. Jennifer says that instead of trying to resolve the unresolvable, we should strive to fully free ourselves from it.
It’s all about removing yourself from the conflict loop. This means examining some of your habits that may be drawing you into these situations. Often we blame other people or ourselves. We may even shut down in an effort to avoid confrontation altogether. Sometimes we even try to collaborate our way out of a conflict. All these lead to wasted time and energy as they seldom actually solve the problem.
Cultivating New Habits That Lead to Winning Situations
It’s not enough to just identify how you end up in conflict. It takes practice to learn to free yourself from it. Jennifer describes some proven strategies to look at conflict situations from different angles. When you get a better perspective on things, it is possible to build more empathy and discover solutions.
When we understand what people need and what they want, what their values – both spoken and unspoken – are, we can serve them best. Understanding this won’t just allow you to free yourself from existing conflict, it will help you avoid it in the first place.
What can you do to create win-win situations in your business? Which of the conflict habits do you find yourself in? Leave a comment below!